SERVICES

Welcome
Prudential Priority

Enjoy the Convenience of

Cashless

About PRUPriority Hospital

Royal Progress Hospital, in partnership with Prudential Indonesia, provides healthcare services designed to prioritize the comfort and peace of mind of patients and their families. As part of the PRUPriority Hospital network, we are supported by Cashless Without Final Approval (Zero-Delay Clearance), ensuring that administrative and insurance coverage processes are confirmed from the outset. This allows patients to return home promptly once the attending physician has determined that their treatment is complete.

Supported by a dedicated medical team, concierge service, and insurance officers, we accompany patients at every stage of their healthcare journey—from treatment planning and medical care to recovery alongside their families.

Why Choose Prudential Services at Royal Progress Hospital?

Cashless Without Final Approval

Enjoy a more convenient inpatient experience with a fast and transparent administrative process. There is no need to wait for the Final Guarantee Letter at discharge, allowing patients to focus more on their recovery.

Free Room Upgrade

Enjoy a complimentary upgrade to the next higher inpatient room category at no additional cost.

Exclusive Assistance

Patients and their families receive dedicated assistance throughout their treatment from our medical team, concierge service, and Dedicated Insurance Officer, who are ready to assist with information, administrative requirements, and the discharge process.

Emergency Department Fast Track

Receive priority medical attention and expedited administrative procedures when emergency medical care is required.

Priority Room Availability

Enjoy easier access to inpatient rooms with priority services designed to help ensure that patients receive timely medical care.

Priority Queue

Access the Priority Lounge for a faster and more comfortable registration and administrative process.

Complimentary Ambulance Pickup

Complimentary ambulance pickup service to help patients access medical care more quickly and safely.

Special Benefits for Companions

We understand that family support plays an important role in the recovery process. Therefore, we provide special benefits for patient companions during the treatment period, including selected discounts on hospital services.

Home Delivery of Medication

Discharge medications can be delivered directly to your home, allowing patients to rest comfortably without having to return to the hospital.

PRUPriority Claims System Advantages

Zero-Delay Clearance

Patients can return home promptly once their treatment has been completed, without having to wait for the final insurance approval process.

Upfront Cost Transparency

Estimated treatment costs, policy limits, and any potential out-of-pocket expenses are calculated transparently from the beginning of the medical care process.

No Deposit, Less Stress

A streamlined process helps reduce waiting time for families and allows patients to maximize their rest and recovery time at home.

Comprehensive Support for Patients and Families

At Royal Progress Hospital, we believe that a positive healthcare experience is determined not only by the quality of medical care, but also by the comfort, safety, and peace of mind experienced by patients and their families.

From the initial consultation and treatment planning to inpatient care, cashless services, administrative assistance, and the patient's journey home, every aspect of our service is designed to provide a healthcare experience that is easier, faster, and worry-free.

Because the best recovery begins with comprehensive care for both patients and their families.

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